Dear folks,
Here is everything you need to know about placing an order with us. If there's something we missed out, please email us at your.us.shopper@gmail.com, and we'd be happy to assist!
HOW DO I ORDER?
1) Drop us a mail at your.us.shopper@gmail.com, with the following details of your order:
Brand
Model # or product name
Size (if applicable)
Colour (if applicable)
URL of the item
No of pcs
Repeat the above for each item you wish to order.
2) We will revert to you within 24 hours on the availability of the item and obtain your permission to purchase the item. Once the order is placed with the merchant, we will send you a confirmation of purchase.
3) Upon confirmation of purchase, please make a deposit to POSB Savings 060-52028-3. The amount required is 50% of the item price.
4) We will do track and trace for the US domestic shipping leg, and once the items arrive in the US, we will send you an email to advise of your shipment arrival.
5) Your items will be consolidated with other orders prior to shipping out to Singapore, meaning that we will open the merchants' boxes and pack all items together to ensure shipping efficiency without compromising on the shipping quality. For our delivery schedule, please see the next section "How Fast Do You Ship?".
If you do NOT wish to be consolidated with other orders, please advise during your order confirmation and obtain a revised shipping quote.
6) You will be notified once the shipment arrives in Singapore, so that we can coordinate delivery/self-collect arrangements.
7) The remaining payment will need to be made upon collection/delivery of the items.
HOW FAST DO YOU SHIP?
Generally, shipments go out every Mon and will take about 2 weeks to reach Singapore. So working backwards, the general flow is as follows:
1) Order confirmation - by Wed week 0
2) Items arrive at US consolidation point - by Fri week 1 (note that normal domestic shipping takes 5-7 business days in the US)
3) Items shipped out of US consolidation point - by Mon week 2
4) Items arrive at SG consolidation point - by end of Week 3
5) Items ready for your collection - by weekend Week 3 or early Week 4
As long as your items can catch a Mon shipment going out of the US, you should receive it within the next 10-15 calendar days in Singapore.
HOW MUCH DOES IT COST?
A = (Item costs + US shipping/handling fees) x 1.0825 (state tax)
B = Shipping to Singapore
1st 0.5kg - USD 11.00
Subsequent 0.5kg - USD 3.00
Add up A + B, and multiply by exchange rate 1.30, and the result will be your necessary payment in SGD.
7% GST will also need to be computed if your items are >SGD400 in value.
For large items or flat items, please contact us for a separate quote.
FAQ
Q: Can you just give us a US address so we can purchase directly from the merchant, and you just ship it to Singapore?
Our goal is to simplify your entire order process, so you can kick back and relax while we take care of you. Therefore at this time, we only accept orders where we purchase the items and ship to you.
This way, we can track the domestic leg directly with the merchants, and simplify the coordination involved. It will also be easier in case we need to resolve any problems with the US merchant, as we are all in the same timezone (more or less).
Q: What items can we order?
Basically you can order anything... From fashion to gadgets to outdoor furniture, we've done them all before!
However, we strictly do NOT deal in the following:
- Prohibited/restricted items
- Counterfeits or illegal products
- Perishables (Food items that are non-perishable can be ordered)
- Tobacco or alcohol
Q: What if my items are very small, e.g. DVDs?
We may be able to work out a different deal for your shipping if:
- If you are purchasing bulky items that weigh over 70lbs (roughly 35kg)
- If your items are flat, e.g. DVDs, trading cards etc
Please contact us for more details prior to your order.
Q: Can you give us more information about the items before we order?
Absolutely! We love shopping, and we'd love to check things out for you before you decide. Nothing beats having your own eyes and ears on the ground, and if you can't be there yourself, we will happily do it for you! So if you want more information about the ingredients, how it looks from different angles, or even sizing information, just let us know.
Q: Can we only buy the products that you featured in your blog?
Not at all! You can absolutely buy anything that you wish to, except for the items we mentioned above that we do not deal in. It doesn't matter how small or big, low or high-value, if you want it and we can ship it, we will!
The products we feature are just to share the experiences we've had with them first hand.
Q: What if the item doesn't work for me and I wish to return it to the US merchant?
Different merchants have different return policies, so we'll help as much as possible, but it will have to be taken on a case-by-case basis.
Q: Do you do physical shopping as well?
Absolutely YES! We love going to the malls or supermarkets here to check out what's available. If there's something you're looking for, we'd be happy to hunt it down for you on the shelves!
Best regards
Your US Private Shopper :-)
